Shipping & Returns
Shipping and Handling Charges:
Shipping charges are calculated based on total price or weight and volume of your order in addition to set minimums. Oversized or heavy items may have an additional shipping cost. Freight charge is not calculated at the time of purchase. Freight orders are loaded and calculated by the carrier. We calculate a flat rate based off of the current carrier charges
Orders that do not include freight have a minimum $20 flat rate charge regardless of weight.
Shipment By UPS or FedEx: We ship via UPS Ground or FedEx ground in the continental US. Shipments to Alaska & Hawaii and International orders will have an additional shipping cost applied. Expedited or Rush orders are subject to higher charges.
Delivery Time: Allow 4-10 business days for delivery of non-backordered items in the continental US. Allow additional time for shipments to Alaska, Hawaii and International Orders.
Consolidated Shipments: Entire orders will be shipped together if possible.
Piping is shipped VIA Freight. We are not resposible for carrier damage and it is your responsibility to check all freight shipments for damage prior to signing for delivery. WE WILL NOT SEND NEW PIPE FOR DAMAGED SHIPMENTS ONCE THEY HAVE BEEN SIGNED FOR.
Returns and Exchanges
All returns must be postmarked no later than 30 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns.
Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 25% re-stocking fee. Once Authorized you will receive an RMA (Return Merchandise Authorization), once items are received a refund will be issued to the original payment method within 10 business days. To request a refund you must email sales@airpipingsales.com with the order number and items you would like to return. Returns may be rejected if, the original order falls below the required purchase minimum or for any other reason by either Prevost USA or Airpipingsales.com.
Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
Incorrect customer orders can be exchanged for any other item prior to shipping without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.
Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase. Use original packaging.
Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Send exchanges and returns to dealership. We cannot accept returns of Prevost pipe.
Sales Tax
Sales tax applies to instate orders required by law.
Payment Methods
Orders accepted via secure online order form and via phone. We accept AMEX, Master Card, Visa and Discover in addition to bank cards with these logos. Credit card purchases are verified for your protection due to internet fraud.
Backordered Items
Orders that contain backordered items will receive notification by email in addition to phone. Shipments scheduled more than 30 days after the order date will be notified by email. Customers will have a cancellation option since the item may not arrive on time. Backorders are fulfilled before new orders once the backordered items become available.
Policies
Product descriptions are from the manufacturer. Prices subject to change without notice. Mistakenly posted prices on the website do not obligate us to those incorrect prices. We reserve the right to refuse to sell to anyone for any reason.
Secured Online Shopping
We guarantee your order’s privacy and security over the web, with all transactions utilizing an SSL secure server connection.
Shipping and returns policies are posted as a courtesy and are subject to change at anytime. For most current policies please contact us.
